Privacy Policy
Service Area & Market Focus
Lunera NY collects, stores, and processes information exclusively for customers located in the United States (USA).
Orders from other countries are not accepted at this time.
Information We Collect
When you interact with Lunera NY, we may collect the following information:
- Personal Information:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers)
- Order Information:
- Products purchased, quantity, order date, and order status
- Device & Usage Information:
- IP address, browser type, operating system
- Pages visited, clicks, and interactions on our website
- Cookies & Tracking:
- Cookies and similar technologies may be used to improve user experience and personalize content
- You can manage your cookie preferences in your browser settings
How We Use Your Information
We use the information collected for purposes including:
- Processing orders and payments
- Communicating order updates, delivery status, and customer support
- Improving our website, products, and services
- Fraud detection and prevention
- Compliance with legal and regulatory requirements
How We Protect Your Information
- All sensitive data, including payment information, is processed through secure, PCI-compliant third-party providers
- We use SSL encryption to protect data transmitted through our website
- Personal data is accessible only to authorized personnel and protected against unauthorized access, alteration, or disclosure
Sharing Your Information
- We do not sell or rent personal information to third parties
- We may share information with trusted third-party service providers to:
- Process payments
- Fulfill orders (including international shipping partners)
- Provide customer support
- Comply with legal obligations
Third-Party Services
Our website may include links to third-party services, analytics, and advertising partners. These third parties have their own privacy policies.
Lunera NY is not responsible for the practices of these third-party services.
Data Retention
- Personal information is retained only as long as necessary for processing orders, legal compliance, and business purposes
- Customers may request deletion of personal data by contacting our support team (subject to legal or operational requirements)
Your Rights
- Access: You can request access to your personal information
- Correction: You can request corrections to your personal information
- Deletion: You can request deletion of your personal information, where legally allowed
- Contact support for any of the above requests:
Email: info@luneranystore.com
Phone: +1 5642127374
Business Information & Contact Details
Lunera NY.
Operating under The VISIONECOM LLC, registered in the USA.
Address:
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA
Phone: +1 5642127374
Email: info@luneranystore.com
Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM